Frequently asked questions
Clear answers. Sensible boundaries.
Understand what the concierge service does, what it depends on, and where human judgment remains essential.
Frequently asked questions
Questions small-business owners ask us.
Honest scope, clear boundaries, and no inflated promises.
Will the responses sound like my business?+
That is the point of the Brand Brain System™. We document your tone, facts, FAQs, preferred language, and boundaries, then refine the guidance with your feedback.
Do you manage both Facebook and Instagram?+
Yes. The flagship service is designed around connected Facebook Pages and Instagram professional accounts. Exact functions depend on account type, permissions, platform access, and your plan.
Can you answer Facebook Messenger and Instagram DMs?+
We can support eligible Messenger and DM conversations when the client’s accounts, administrator permissions, approved integrations, and service configuration allow it. Platform policies and capabilities can change.
Is every response fully automated?+
No. Approved workflows can assist with routine questions, but the service uses business rules, brand training, human oversight, and escalation. We do not position AI as infallible or unsupervised.
What happens when a customer asks a difficult question?+
We follow your escalation rules. Complaints, exceptions, threats, professional-advice questions, angry customers, and anything outside approved information are handed to the appropriate person.
Will I approve content before it is published?+
Yes. We establish an approval workflow during onboarding. As trust and guidance become clearer, the process can be adjusted to fit your preferences.
How much content is included?+
Content volume is set in your personalized plan based on business needs, formats, campaign requirements, and the level of management involved.
Do you guarantee more leads or sales?+
No. Consistency and responsiveness can support business development, but we do not guarantee revenue, leads, followers, reach, or engagement.
Do I need to provide information about my business?+
Yes. Accurate services, pricing guidance, FAQs, offers, policies, boundaries, and feedback are essential to producing trustworthy content and responses.
Can you work with regulated or sensitive industries?+
Possibly, after a scope review. Additional restrictions, approvals, and escalation may be required. The service does not replace licensed legal, medical, financial, or compliance advice.
Is there a long-term contract?+
The standard concierge service is month to month. Your final agreement will explain notice periods, onboarding, scope, and any project-specific terms.
How quickly can we get started?+
Timing depends on access, business complexity, information quality, approvals, and current onboarding availability. Your consultation will produce a realistic launch plan.
What happens if my message volume increases?+
We review the workload and adjust coverage, workflows, or pricing if volume moves beyond the agreed scope. No surprise expansion is assumed.
Will I still have access to my social media accounts?+
Yes. You retain ownership and access. Post To Prosper receives only the permissions needed for the agreed service, and access can be managed through the platforms.
Your next step
Stay connected to customers without adding social media to your daily workload.
Let us build a Facebook and Instagram system that represents your business, responds within defined coverage, and gives promising conversations a clear path to follow-up.